*{box-sizing:border-box}
:root{
  --ink:#171a2b;--muted:#6d728b;--line:#e5e4f1;--bg:#f7f6fc;--panel:rgba(255,255,255,.94);
  --soft:#faf9ff;--navy:#0b1025;--violet:#7c3aed;--purplebg:#f4efff;--coral:#ff6b54;
  --pink:#e447d5;--red:#b42318;--redbg:#fff0f0;--amber:#8a5c15;--amberbg:#fff8e6;
  --green:#177a55;--greenbg:#ecfbf4;--blue:#3567d8;--bluebg:#eef4ff;
  --shadow:0 12px 34px rgba(64,47,112,.07),0 2px 6px rgba(20,22,45,.035);--radius:18px
}
html{background:var(--bg)}
body{margin:0;background:radial-gradient(circle at 13% 4%,rgba(255,111,86,.065),transparent 24%),radial-gradient(circle at 89% 3%,rgba(135,62,246,.08),transparent 26%),linear-gradient(180deg,#fbfaff 0,#f6f5fc 52%,#f8f7fc 100%);color:var(--ink);font:16px/1.5 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}
button,input,textarea,select{font:inherit}
button{cursor:pointer}
header{min-height:56px;padding:8px 18px;background:linear-gradient(105deg,#090e21 0%,#0e1430 60%,#14103a 100%);color:#fff;display:flex;align-items:center;justify-content:space-between;gap:14px;position:sticky;top:0;z-index:50;box-shadow:0 5px 22px rgba(13,17,41,.16)}
.brandArea{display:flex;align-items:center;gap:10px;min-width:0}.brandStack{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.brandMark{width:22px;height:28px;display:grid;place-items:center}.brandMark svg{width:22px;height:27px}.brand{font-size:11px;letter-spacing:.2em;font-weight:900;white-space:nowrap}.tag{font-size:11px;color:#d9d8e7}
.topActions{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.topActions button{height:32px;border-radius:9px;padding:0 12px;border:1px solid rgba(255,255,255,.17);background:rgba(255,255,255,.045);color:#fff;font-weight:800;font-size:12px}.topActions .newCall{border:0;background:linear-gradient(102deg,#ff7251 0%,#ea4b9c 46%,#8b35f6 100%)}
.notice{padding:8px 16px;background:#fff8e7;border-bottom:1px solid #f1dfaf;color:#6f5015;font-size:12px;text-align:center;font-weight:750}
.app{display:grid;grid-template-columns:minmax(420px,43%) minmax(500px,57%);gap:14px;padding:14px 16px 20px;max-width:1780px;margin:auto}
.left,.right{min-width:0}.panel{background:var(--panel);border:1px solid rgba(222,220,239,.94);border-radius:var(--radius);padding:14px;margin-bottom:12px;box-shadow:var(--shadow);backdrop-filter:blur(10px)}
.stickyRight{position:sticky;top:82px;height:calc(100vh - 98px)}.workspace{height:100%;display:flex;flex-direction:column;overflow:hidden;padding:0}.workspaceHead{padding:13px 15px;border-bottom:1px solid #eceaf4;background:linear-gradient(180deg,rgba(249,248,255,.92),rgba(255,255,255,.75));display:flex;justify-content:space-between;gap:12px;align-items:center}.feed{flex:1;overflow:auto;padding:12px 13px 4px;min-height:280px}.composer{border-top:1px solid #e8e5f0;padding:9px 12px 10px;background:#fff}
.ey{font-size:11px;color:#656b88;font-weight:900;letter-spacing:.11em;text-transform:uppercase}.sm{font-size:13px;color:#7a7f96}.tiny{font-size:11px;color:#888ca1}.sectionHead{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}
label{display:block;font-size:11px;color:#727790;font-weight:900;letter-spacing:.08em;text-transform:uppercase;margin-bottom:4px}
input,textarea,select{width:100%;padding:9px 10px;border:1px solid #dcd9e8;border-radius:11px;background:rgba(255,255,255,.96);color:var(--ink);transition:border .14s,box-shadow .14s}
input:focus,textarea:focus,select:focus{outline:none;border-color:#9b6bf2;box-shadow:0 0 0 3px rgba(137,70,242,.1)}
textarea{min-height:72px;resize:vertical}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:10px}.wide{grid-column:1/-1}
.industryTabs{display:flex;gap:7px;flex-wrap:wrap}.industryTab{border:1px solid #e1ddea;background:#faf9fd;color:#4b516a;border-radius:999px;padding:7px 11px;font-size:12px;font-weight:850}.industryTab.active{color:#fff;border-color:transparent;background:linear-gradient(102deg,#ff7352,#e94ea7 47%,#8b37f4)}
.profileRow{display:grid;grid-template-columns:minmax(220px,1fr) auto;gap:8px;align-items:end;margin-top:10px}.ghost,.primary,.softBtn{border-radius:10px;padding:8px 12px;font-weight:850;border:1px solid #dedce7}.ghost{background:#f8f7fb;color:#4b516a}.softBtn{background:#f4efff;color:#6c35d4;border-color:#d9c8fa}.primary{background:linear-gradient(102deg,#ff7352,#e94ea7 47%,#8b37f4);color:#fff;border:0;box-shadow:0 8px 18px rgba(190,65,202,.20)}
.profileBanner{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:11px 12px;border:1px solid #e8e5f0;background:#fbfaff;border-radius:13px;margin-top:10px}.profileTitle{font-size:18px;font-weight:900}.profileMeta{font-size:12px;color:var(--muted);margin-top:2px}.humanNote{font-size:12px;color:#555a73;margin-top:6px}
.badge{display:inline-flex;align-items:center;gap:5px;padding:4px 9px;border-radius:999px;background:#eee;font-size:11px;font-weight:900;letter-spacing:.045em;white-space:nowrap}.badge.allow{background:#eafbf2;color:#187654}.badge.deny{background:#fff0ef;color:#b42318}.badge.verify{background:#eef4ff;color:#2f5bc7}.badge.disclose{background:#f4efff;color:#6c35d4}.badge.document{background:#fff8e6;color:#8a5c15}.badge.transfer{background:#fff4e5;color:#8a4b10}.badge.not-specified{background:#2b2e42;color:#fff}.badge.info{background:#f0f3ff;color:#4164d5}
.memory{display:flex;gap:7px;flex-wrap:wrap;margin-top:10px}.chip{display:inline-flex;align-items:center;gap:6px;border:1px solid #deddea;border-radius:999px;padding:5px 7px 5px 9px;font-weight:760;font-size:13px;background:#f8fafc}.chip .x{width:18px;height:18px;border:0;background:#fff;color:#73768a;border-radius:50%;padding:0}.memoryActions{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.overallBox{border:1px solid #e9e6f1;border-radius:12px;background:linear-gradient(180deg,#fbfbfe,#f8f8fc);padding:10px 11px;margin-top:10px}.overallBox strong{font-size:11px;letter-spacing:.06em}.overallBox div{font-size:13px;margin-top:4px}
.factGrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-top:10px}.factMini{border:1px solid #e8e5f0;background:#fbfaff;border-radius:10px;padding:9px}.factMini b{display:block;font-size:10px;letter-spacing:.07em;color:#737890}.factMini span{display:block;font-size:13px;margin-top:2px;color:#33384d;font-weight:680}
.decisionCard{border:1px solid #e6e4ef;border-radius:14px;padding:12px;background:linear-gradient(180deg,#fff,#fdfcff);margin-top:10px}.decisionTop{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.decisionTitle{font-size:16px;font-weight:900}.decisionText{font-size:14px;font-weight:750;margin-top:8px}.nextAction{margin-top:8px;padding:9px 10px;background:#faf9fd;border:1px solid #e8e5f0;border-radius:10px}.source{margin-top:8px;padding:8px 10px;border-left:3px solid #7c3aed;background:#f8f5ff;border-radius:8px;font-size:12px;color:#555a73}.wording{margin-top:8px;padding:9px 10px;border-radius:10px;border:1px solid #dfe3ee;background:#f8fafc}.wording.required{background:#fff4f2;border-color:#f1d7d3}.wordingLabel{font-size:10px;font-weight:950;letter-spacing:.08em;text-transform:uppercase;color:#687086}.wording.required .wordingLabel{color:#aa2f25}.wordingText{margin-top:4px;font-size:13px;line-height:1.45}
.policyGrid,.directory{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:9px}.policyBtn,.contactBtn{background:linear-gradient(180deg,#fdfdff,#fafafe);color:#344054;border:1px solid #e7e4ef;border-radius:12px;padding:11px 12px;text-align:left;font-size:13px;line-height:1.4}.policyBtn strong,.contactBtn strong{display:block;color:#101828;font-size:14px;margin-bottom:3px}.policyBtn small,.contactBtn span{display:block;color:#777b91;font-size:11px}.policyBtn:hover,.contactBtn:hover{border-color:#cfc3ee;background:#fbf9ff}
.searchWrap{position:relative;margin-top:8px}.searchWrap input{padding-right:34px}.searchClear{position:absolute;right:5px;top:50%;transform:translateY(-50%);width:23px;height:23px;padding:0;border-radius:50%;border:1px solid #ded9ee;background:#eeecf6;color:#5a5f78;display:none}.searchWrap.hasText .searchClear{display:inline-grid;place-items:center}
.guideWrap{max-height:360px;overflow:auto;border:1px solid #e4e1ec;border-radius:13px;margin-top:8px}.serviceTable{width:100%;min-width:760px;border-collapse:collapse;font-size:12px;background:#fff}.serviceTable th,.serviceTable td{text-align:left;padding:8px 7px;border-bottom:1px solid #eeecf3;vertical-align:top}.serviceTable th{font-size:10px;color:#777c93;text-transform:uppercase;position:sticky;top:0;background:#f7f6fb;z-index:2}.serviceTable tbody tr{cursor:pointer}.serviceTable tbody tr:hover td{background:#f8f6ff}.serviceTable tr.activeRow td{background:#f2f7ff}
.entry{border:1px solid #e7e4ef;border-radius:14px;padding:11px 12px;margin-bottom:10px;background:#fff;box-shadow:0 5px 16px rgba(45,41,85,.028)}.entryTop{display:flex;justify-content:space-between;gap:8px;align-items:flex-start}.entryTop b{font-size:14px}.entry h4{font-size:10px;color:#767b93;margin:9px 0 4px;letter-spacing:.08em}.entry .source{margin-bottom:0}.entryFlash{animation:flash 1.2s ease}@keyframes flash{0%{box-shadow:0 0 0 3px rgba(124,58,237,.28)}100%{box-shadow:none}}
.empty{padding:28px 16px;text-align:center;color:#989bad}.composerFooter{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-top:7px}.statusMsg{font-size:12px;min-height:18px;color:#5f6480}.statusMsg.ok{color:#177a55}.statusMsg.warn{color:#8a5c15}.statusMsg.err{color:#b42318}
.quickLabel{margin-top:8px;margin-bottom:4px}.quick{display:flex;gap:5px;flex-wrap:wrap}.quick button{background:#f8f7fb;color:#4b5168;border:1px solid #e2dfe9;border-radius:9px;font-size:11px;padding:6px 9px;font-weight:850}.quick button.warn{background:#fff8e9;border-color:#efdfb7;color:#8b6017}.quick button.important{background:#fff3f2;border-color:#f1d5d2;color:#a63933}
.vinInline{display:flex;align-items:end;gap:6px;margin-top:7px}.vinField{flex:1}.vinBar{display:flex;align-items:center;gap:8px;margin-top:4px;min-height:18px}.vinHint{font-size:12px;color:#8c91a8}.vinCode{font-size:12px;font-weight:850;color:#30354d}.vinWarn{font-size:12px;color:#b54708}
.compareNote{margin-top:8px;padding:9px 10px;border-radius:10px;background:#f3efff;border:1px solid #ddd5f5;font-size:12px;color:#5f34c7;display:none}.compareNote.show{display:block}
@media(max-width:1050px){
  header{position:static}.app{grid-template-columns:1fr;padding:10px}.stickyRight{position:static;height:auto}.workspace{min-height:720px}.policyGrid,.directory{grid-template-columns:1fr 1fr}
}
@media(max-width:640px){
  .brandStack .tag{display:none}.topActions{gap:4px}.topActions button{padding:0 8px}.app{padding:8px}.grid2,.factGrid,.policyGrid,.directory{grid-template-columns:1fr}.profileRow{grid-template-columns:1fr}.serviceTable{min-width:680px}.notice{text-align:left}.workspace{min-height:650px}
}
#phoneGate{display:none}
.phoneGateCard{max-width:420px;margin:0 auto;padding:36px 28px;text-align:center;background:#fff;border:1px solid var(--line);border-radius:22px;box-shadow:var(--shadow)}
.phoneGateCard h1{margin:10px 0 8px;font-size:30px;line-height:1.05}
.phoneGateCard p{margin:0;color:var(--muted);font-size:15px;line-height:1.55}
.phoneGateMark{width:42px;height:42px;margin:0 auto 12px;display:grid;place-items:center;border-radius:12px;background:var(--purplebg);color:var(--violet);font-size:24px;font-weight:900}
html.phoneBlocked #phoneGate{display:grid;min-height:100vh;padding:24px;place-items:center;background:radial-gradient(circle at 20% 10%,rgba(255,111,86,.08),transparent 24%),radial-gradient(circle at 85% 8%,rgba(135,62,246,.1),transparent 26%),#f7f6fc}
html.phoneBlocked header,html.phoneBlocked .notice,html.phoneBlocked .app{display:none!important}


/* Hybrid live-workspace rebuild */
.profileActions{display:flex;gap:7px;align-items:end;flex-wrap:wrap;justify-content:flex-end}
.callStartControls{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
.compact{padding:5px 9px!important;font-size:11px!important}

.outputTabs{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:5px;margin-top:12px;padding-top:11px;border-top:1px solid #ece9f3}
.outputTab{border:1px solid #e2dfeb;background:#faf9fd;color:#596078;border-radius:9px;padding:7px 6px;font-size:11px;font-weight:850}
.outputTab.active{background:#171a2b;color:#fff;border-color:#171a2b}
.outputPane{margin-top:7px;border:1px solid #e4e1ed;border-radius:13px;padding:11px;background:linear-gradient(180deg,#fff,#fbfaff)}
.outputText{font-size:13px;line-height:1.55;color:#252a40;white-space:pre-wrap;margin-top:4px}
.outputPaneActions{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-top:9px;padding-top:8px;border-top:1px solid #efedf4}

.liveScript{margin:11px 12px 0;border:1px solid #dacdf8;border-radius:14px;background:linear-gradient(180deg,#fbf8ff,#fff);padding:12px;box-shadow:0 6px 18px rgba(91,52,173,.05)}
.liveScriptHead{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}
.liveScriptText{font-size:15px;line-height:1.55;font-weight:720;color:#24283a;margin-top:7px;white-space:pre-wrap}
.modeRow{display:flex;gap:5px;margin-top:6px}
.modePill{border:1px solid #dfdcea;background:#f8f7fb;color:#596078;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:850}
.modePill.active{background:#ede7ff;color:#6430cd;border-color:#cfbef7}

.floatingMenu{position:fixed;right:18px;top:62px;width:320px;z-index:80;background:#fff;border:1px solid #dedbea;border-radius:14px;padding:13px;box-shadow:0 18px 50px rgba(26,21,56,.2)}
.floatingMenu p{font-size:12px;color:#6c7188;line-height:1.5}
.toggleLine{display:flex;gap:8px;align-items:flex-start;font-size:12px;letter-spacing:0;text-transform:none;color:#3f455d}
.toggleLine input{width:auto;margin-top:3px}

.modalShell{position:fixed;inset:0;z-index:100;background:rgba(9,12,27,.56);backdrop-filter:blur(5px);display:grid;place-items:center;padding:24px}
.modalShell[hidden]{display:none!important}
.modalCard{width:min(900px,96vw);max-height:92vh;overflow:auto;background:#fff;border:1px solid #dedbea;border-radius:22px;padding:20px;box-shadow:0 30px 90px rgba(11,12,32,.32)}
.smallModal{width:min(620px,94vw)}
.modalHead{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;padding-bottom:12px;border-bottom:1px solid #ece9f3}
.modalHead h2{margin:2px 0 0;font-size:25px}
.modalHead p{margin:4px 0 0}
.modalClose{width:34px;height:34px;border-radius:50%;border:1px solid #dedbea;background:#f8f7fb;color:#4f556e;font-size:22px;line-height:1;padding:0}
.locationBody{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin-top:13px}
.locationFact{border:1px solid #e7e4ef;border-radius:12px;padding:10px;background:#fbfaff}
.locationFact b{display:block;font-size:10px;letter-spacing:.08em;text-transform:uppercase;color:#72778f}
.locationFact span{display:block;margin-top:3px;font-weight:730}

.testSetup{padding:16px 0 4px}
.testRules{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:12px 0}
.testRules>div{border:1px solid #e6e2ef;border-radius:13px;padding:11px;text-align:center;background:#fbfaff}
.testRules b{display:block;font-size:17px}
.testRules span{display:block;font-size:11px;color:#777c91;margin-top:2px}
.testStart{width:100%;padding:12px}
.testRun{padding-top:13px}
.testScorebar{display:grid;grid-template-columns:1fr 1fr 1fr auto;gap:8px;align-items:center;border:1px solid #e6e2ef;border-radius:13px;padding:10px;background:#faf9fd}
.testScorebar>div{display:flex;flex-direction:column}
.testScorebar strong{font-size:19px}
.testContext{display:flex;gap:7px;flex-wrap:wrap;margin-top:14px}
#testQuestion{font-size:22px;line-height:1.25;margin:12px 0}
.testAnswers{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.testAnswer{border:1px solid #dfdbe9;background:#fff;border-radius:12px;padding:11px;text-align:left;font-weight:850;color:#353b54}
.testAnswer:hover{border-color:#b9a3ef;background:#faf8ff}
.testAnswer.correct{background:#ecfbf4;border-color:#a9ddc8;color:#176a4c}
.testAnswer.wrong{background:#fff0ef;border-color:#f0bcb6;color:#a72d24}
.testAnswer:disabled{cursor:default}
.testFeedback{margin:12px 0;min-height:1px}
.testFeedbackCard{border:1px solid #e2dfea;border-radius:13px;padding:11px;background:#fbfaff}
.testFeedbackCard.good{border-color:#b6dfcf;background:#f1fbf6}
.testFeedbackCard.bad{border-color:#efc1bc;background:#fff6f5}
.testFeedbackCard .source{margin-top:8px}
.testPaused{margin-top:14px;padding:44px 16px;border:1px dashed #cfc8df;border-radius:14px;text-align:center;color:#777b91;background:#faf9fd;font-weight:800}
.testResults{padding-top:18px;text-align:center}
.testResultStats{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:14px 0}
.testResultStats div{border:1px solid #e5e1ec;border-radius:12px;padding:12px;background:#fbfaff}
.testResultStats b{display:block;font-size:24px}
.testResultStats span{font-size:11px;color:#777c91}
.testLeaderboard{margin:14px 0;text-align:left;border-top:1px solid #ece9f3;padding-top:12px}
.leaderRow{display:grid;grid-template-columns:34px 1fr auto auto;gap:8px;padding:7px 4px;border-bottom:1px solid #f0eef4;font-size:12px;align-items:center}
.leaderRow b{font-size:13px}

html.clientListHidden #industryTabs,
html.clientListHidden .profileRow,
html.clientListHidden #profileBanner,
html.clientListHidden #compareNote{display:none!important}

@media(max-width:1150px){
  .outputTabs{grid-template-columns:repeat(2,minmax(0,1fr))}
  .profileRow{grid-template-columns:1fr}
  .profileActions{justify-content:flex-start}
}
@media(max-width:760px){
  .testAnswers{grid-template-columns:1fr}
  .testRules,.testResultStats{grid-template-columns:1fr}
  .locationBody{grid-template-columns:1fr}
}


/* Canonical archive interaction model */
.demoFoot{max-width:1780px;margin:0 auto;padding:4px 18px 16px;color:#9a9db0;font-size:10px;text-align:right}
.app{grid-template-columns:minmax(280px,320px) minmax(440px,1fr) minmax(380px,460px);gap:12px;align-items:start}
.left,.right{display:contents}
.left>.panel:nth-child(-n+4){grid-column:1}
.left>.panel:nth-child(n+5){grid-column:3}
.right>.workspace{grid-column:2;grid-row:1 / span 8;position:sticky;top:70px;height:calc(100vh - 86px);margin-bottom:0}
.stickyRight{position:static;height:auto}
.left>.panel:nth-child(1){grid-row:1}
.left>.panel:nth-child(2){grid-row:2}
.left>.panel:nth-child(3){grid-row:3}
.left>.panel:nth-child(4){grid-row:4}
.left>.panel:nth-child(5){grid-row:1}
.left>.panel:nth-child(6){grid-row:2}
.left>.panel:nth-child(7){grid-row:3}
.panel{margin-bottom:0}
.left>.panel{margin-bottom:12px}
.right>.workspace .feed{min-height:120px}
.liveScript{border:2px solid #cdbcf8;background:linear-gradient(180deg,#faf6ff,#fff);box-shadow:0 10px 28px rgba(91,52,173,.08)}
.liveScript .ey{font-size:12px;color:#5f34c7}
.liveScriptText{font-size:18px;line-height:1.5;font-weight:780;color:#171a2b}
.factMini{width:100%;text-align:left;cursor:pointer;transition:.14s border-color,.14s transform,.14s background}
button.factMini:hover{border-color:#bfa9ef;background:#f8f4ff;transform:translateY(-1px)}
button.factMini:active{transform:translateY(0)}
.factMini .factHint{display:block;margin-top:5px;font-size:10px;font-weight:850;color:#7a49d3;text-transform:uppercase;letter-spacing:.05em}
.quickGroups{display:grid;gap:9px;margin-top:4px;max-height:300px;overflow:auto;padding-right:2px}
.quickGroup{border-top:1px solid #ece9f3;padding-top:8px}
.quickGroup:first-child{border-top:0;padding-top:0}
.quickGroupLabel{font-size:10px;font-weight:950;color:#71768d;letter-spacing:.09em;text-transform:uppercase;margin-bottom:5px}
.quickGroupButtons{display:flex;gap:5px;flex-wrap:wrap}
.quickGroupButtons button{background:#f8f7fb;color:#424861;border:1px solid #e1deea;border-radius:9px;font-size:11px;padding:6px 9px;font-weight:880}
.quickGroupButtons button:hover{border-color:#bfa9ef;background:#f9f6ff}
.quickGroupButtons button.caution{background:#fff8e9;border-color:#ead7a7;color:#805716}
.quickGroupButtons button.urgent{background:#fff2f0;border-color:#efc8c2;color:#9d332b}
.quickGroupButtons button.script{background:#f2efff;border-color:#d8cdf6;color:#6336c5}
.policyBtn{cursor:pointer}
.policyBtn:after{content:"Customer script";display:block;margin-top:6px;font-size:9px;font-weight:900;letter-spacing:.07em;text-transform:uppercase;color:#7c3aed}
.decisionOutcome{text-align:right}
.decisionOutcome .ey{margin-bottom:3px}
.wording{border:2px solid #d8c9fb;background:#faf7ff}
.wording.required{background:#fff7f5;border-color:#efc9c1}
.wordingLabel{color:#6c35d4!important}
.wordingText{font-size:15px;line-height:1.5;font-weight:740}
.appointmentGrid{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin-top:8px}
.serviceTable tbody tr td:first-child b:after{content:"  ›";color:#7c3aed}
.outputTab{cursor:pointer}
#tab-script{background:#ede7ff;color:#6430cd;border-color:#cfbef7}
#tab-script.active{background:#6430cd;color:#fff;border-color:#6430cd}

@media(max-width:1380px){
  .app{grid-template-columns:minmax(280px,330px) minmax(440px,1fr)}
  .left>.panel:nth-child(-n+4){grid-column:1}
  .right>.workspace{grid-column:2;grid-row:1 / span 8}
  .left>.panel:nth-child(n+5){grid-column:1 / -1}
  .left>.panel:nth-child(5){grid-row:auto}
  .left>.panel:nth-child(6){grid-row:auto}
  .left>.panel:nth-child(7){grid-row:auto}
}
@media(max-width:980px){
  .app{display:block}
  .left,.right{display:block}
  .right>.workspace{position:static;height:auto;min-height:700px;margin-bottom:12px}
  .left>.panel,.right>.panel{margin-bottom:12px}
}


/* Independent three column cockpit */
@media(min-width:981px){
  html,body{height:100%;overflow:hidden}
  header{height:56px;min-height:56px}
  .app{
    height:calc(100dvh - 56px);
    max-height:calc(100dvh - 56px);
    overflow:hidden;
    align-items:stretch;
    grid-template-columns:minmax(330px,390px) minmax(430px,1fr) minmax(350px,430px);
    padding-top:10px;
    padding-bottom:10px;
  }
  .appColumn{
    min-width:0;
    height:100%;
    overflow-y:auto;
    overflow-x:hidden;
    overscroll-behavior:contain;
    scrollbar-gutter:stable;
    padding-right:4px;
  }
  .leftCol{grid-column:1}
  .centerCol{grid-column:2}
  .rightCol{grid-column:3}
  .appColumn>.panel{margin-bottom:10px}
  .centerCol .workspace{
    height:auto;
    min-height:100%;
    overflow:visible;
    position:static;
    margin:0;
  }
  .centerCol .workspaceHead{padding:10px 12px}
  .centerCol .liveScript{margin:8px 10px 0;padding:10px}
  .centerCol .liveScriptText{font-size:16px;line-height:1.42;margin-top:5px}
  .centerCol .feed{
    flex:none;
    min-height:64px;
    max-height:17vh;
    overflow-y:auto;
    padding:8px 10px 2px;
  }
  .centerCol .entry{padding:8px 10px;margin-bottom:7px}
  .centerCol .entry h4{margin:6px 0 2px}
  .centerCol .composer{padding:7px 10px 9px}
  .centerCol textarea{
    height:50px;
    min-height:50px;
    max-height:90px;
  }
  .centerCol .modeRow{margin-top:4px}
  .centerCol .modePill{padding:4px 8px;font-size:10px}
  .centerCol .quickLabel{margin-top:6px;margin-bottom:3px}
  .centerCol .quickGroups{
    max-height:none;
    overflow:visible;
    gap:5px;
    padding-right:0;
  }
  .centerCol .quickGroup{padding-top:5px}
  .centerCol .quickGroupLabel{font-size:9px;margin-bottom:3px}
  .centerCol .quickGroupButtons{gap:3px}
  .centerCol .quickGroupButtons button{
    font-size:9.5px;
    line-height:1.15;
    padding:4px 6px;
    border-radius:7px;
  }
  .centerCol .composerFooter{margin-top:5px}
  .leftCol .guideWrap{
    max-height:none;
    overflow-x:auto;
    overflow-y:visible;
  }
  .leftCol .serviceTable{min-width:720px}
}

.directory{grid-template-columns:1fr!important}
.directoryCard{position:relative;padding:10px 11px 11px!important}
.directoryCard strong{padding-right:92px}
.directoryRole{font-weight:800;color:#555b73!important;margin-bottom:2px}
.directoryPhone{font-size:12px!important;font-weight:900!important;color:#2f3650!important;margin-top:3px}
.directoryDetail{margin-top:5px!important;line-height:1.35}
.directoryMode{
  position:absolute;
  top:9px;
  right:9px;
  display:inline-flex;
  align-items:center;
  border-radius:999px;
  padding:3px 6px;
  font-style:normal;
  font-size:8.5px;
  line-height:1;
  font-weight:950;
  letter-spacing:.055em;
}
.directoryCard.transferAllowed .directoryMode{background:#eef4ff;color:#2f5bc7}
.directoryCard.alertOnly .directoryMode{background:#fff7df;color:#855b16}
.directoryCard.alertOnly{border-color:#eadfbf;background:linear-gradient(180deg,#fffdf8,#fffaf0)}
.directoryCard.transferAllowed{border-color:#dfe5f4}

.appColumn{
  scrollbar-width:thin;
  scrollbar-color:#c9c4d8 transparent;
}
.appColumn::-webkit-scrollbar{width:8px}
.appColumn::-webkit-scrollbar-track{background:transparent}
.appColumn::-webkit-scrollbar-thumb{background:#c9c4d8;border-radius:999px}
.appColumn::-webkit-scrollbar-thumb:hover{background:#aaa3bd}

@media(max-width:980px){
  html,body{height:auto;overflow:auto}
  .app{height:auto;max-height:none;display:block}
  .appColumn{height:auto;overflow:visible;padding-right:0}
  .centerCol .workspace{min-height:700px}
  .leftCol .guideWrap{max-height:360px;overflow:auto}
}


/* MacBook cockpit refinements */
.pinBtn{
  width:34px;
  height:34px;
  min-width:34px;
  display:grid;
  place-items:center;
  border:1px solid #ddd9e8;
  border-radius:10px;
  background:#f8f7fb;
  color:#50566e;
  font-size:17px;
  font-weight:900;
  padding:0;
  line-height:1;
}
.pinBtn:hover{background:#f3efff;border-color:#cbbaf1;color:#6e38d2}
.profileActions{align-items:center}
.composerActionRow{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:8px;
  margin-top:6px;
}
.composerActionRow .statusMsg{
  flex:1;
  min-width:0;
  margin:0;
}
.applyUpdateBtn{
  flex:0 0 auto;
  padding:7px 13px;
  font-size:12px;
  box-shadow:0 6px 14px rgba(190,65,202,.16);
}
@media(min-width:981px){
  .centerCol .composerActionRow{margin-top:5px}
  .centerCol .applyUpdateBtn{padding:6px 12px;font-size:11px}
}

.pinBtn svg{width:18px;height:18px;display:block;overflow:visible}
.pinBtn svg path{fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.pinBtn svg circle{fill:currentColor;stroke:none}

.outputPane.alertReady{
  border-color:#b78cf4;
  box-shadow:0 0 0 3px rgba(124,58,237,.10),0 10px 26px rgba(76,45,140,.08);
  animation:alertReadyPulse .7s ease-out;
}
@keyframes alertReadyPulse{
  0%{transform:scale(.995);background:#fbf8ff}
  55%{transform:scale(1.006);background:#fff}
  100%{transform:scale(1);background:#fff}
}


/* Canonical advisor and guidance workflow */
.vinActions{display:flex;gap:6px;flex:0 0 auto}
.recallBtn{white-space:nowrap}
.advisorWorkflow{
  grid-column:1/-1;
  display:grid;
  grid-template-columns:minmax(0,1fr) auto;
  gap:7px;
  align-items:end;
  margin-top:8px;
}
.advisorRuleBtn{
  min-height:38px;
  border:1px solid #d8cdf2;
  border-radius:10px;
  background:#f7f3ff;
  color:#6630c8;
  padding:7px 10px;
  font-size:10px;
  line-height:1.2;
  font-weight:900;
}
.advisorRuleBtn:hover{background:#f1eaff;border-color:#c5b2ed}
.agentGuidancePanel{border-color:#ddd4f2;background:linear-gradient(180deg,#fff,#fbf9ff)}
.guidanceText{
  margin-top:9px;
  white-space:pre-wrap;
  font-size:13px;
  line-height:1.5;
  color:#30354b;
  font-weight:650;
}
@media(max-width:1180px){
  .advisorWorkflow{grid-template-columns:1fr}
  .advisorRuleBtn{width:100%}
  .vinActions{flex-direction:column}
}

/* Generate Alert reads as an alert: red edge and tint; a blocked alert (do not send / transfer only) reads as a stop. */
.outputPane.alertMode{border-left:4px solid #b42318;background:#fff7f6}
.outputPane.alertMode #outputPaneLabel{color:#b42318}
.outputPane.alertMode.alertBlocked{border-left-color:#2b2e42;background:#f5f5f8}
.outputPane.alertMode.alertBlocked #outputPaneLabel{color:#2b2e42}